Q: I lost my username and/or password
us and we'll authenticate your request, then use your email address.
Q: I typed my username and password into
the pop up authentication window, but I still cannot log on
to the system
security reasons, accounts that are unused for more than a year
are deactivated. Please contact us to reactivate your
Q: The authentication window with
username and password doesn't pop
A: This is almost always a
caching issue on the client's browser. Try these steps one at a time:
caching, usually by your browser and less commonly at the
enterprise level, can prevent the authentication window from
popping up. Please try hitting your refresh button at the
page that's giving you trouble (https://www.karlabs.com/lims-online.htm)
2) Restart your browser.
3) Disable web page caching for
4) If it's your first time accessing
karlabs.com with a browser, try checking your browser authentication
setting. In Internet Explorer versions 6 through 11, click Tools, click
Internet Options, click Security, select Internet zone, click
Custom level, scroll to the bottom and make sure that User Authentication
is set for "Prompt for username and password". Select
OK, OK, then restart the browser.