| Vision: Be the Best Analytical Chemistry Laboratory in
Michigan
Mission: Focus on the following key areas (core values)
Clients: All resources are applied to satisfy or exceed clients' needs Provide a wide range of services Keep promises, meet commitments Maintain high quality Charge reasonable fees Promote open & timely communication (client focus, client-driven)
Employees: The work environment provides a high degree of worker satisfaction Promote employee involvement & empowerment Encourage teamwork & cooperation Provide a generous, comprehensive benefit package Provide opportunity for advancement Provide continuing education & training Recognize & acknowledge contributions of all employees
Ethics: All company and employee actions are legal and ethical Ethical waste management: disposal, recycling, reuse & minimization Be fair when billing for services Accept work only when we can provide something of value to our client Follow established SOPs and methods Pursue knowledge of environmental laws & regulations
Image: KAR's image accurately reflects the company's commitment to excellence Maintain a high level of involvement in community programs Support charitable causes Maintain building, laboratories & grounds Market, advertise & promote KAR Labs appropriately Build relationships & reputation with Government officials/regulators
Profits: KAR Laboratories is profitable for its shareholders and employees Make KAR a good investment for shareholders Provide stability and security for employees Minimize expenses wherever possible Increase efficiency Maximize revenue: expand client base, increase range of services offered
Quality: Superior quality is provided in all aspects of performance Provide a high quality product (report) & high quality services Satisfy client requirements for timeliness Innovate: Stay abreast of improvements in technology (leading edge) Provide a high level of service, client focus & expertise Employ CIP (Continuous Improvement Process)
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