Mission: Focus on the following key areas (core values)

Clients: All resources are applied to satisfy or exceed clients' needs

Provide a wide range of services

Keep promises, meet commitments

Maintain high quality

Charge reasonable fees

Promote open & timely communication (client focus, client-driven)

Employees: The work environment provides a high degree of worker satisfaction

Promote employee involvement & empowerment

Encourage teamwork & cooperation

Provide a generous, comprehensive benefit package

Provide opportunity for advancement

Provide continuing education & training

Recognize & acknowledge contributions of all employees

Ethics: All company and employee actions are legal and ethical

Ethical waste management: disposal, recycling, reuse & minimization

Be fair when billing for services

Accept work only when we can provide something of value to our client

Follow established SOPs and methods

Pursue knowledge of environmental laws & regulations

Image: KAR's image accurately reflects the company's commitment to excellence

Maintain a high level of involvement in community programs

Support charitable causes

Maintain building, laboratories & grounds

Market, advertise & promote KAR Labs appropriately

Build relationships & reputation with Government officials/regulators

Profits: KAR Laboratories is profitable for its shareholders and employees

Make KAR a good investment for shareholders

Provide stability and security for employees

Minimize expenses wherever possible

Increase efficiency

Maximize revenue: expand client base, increase range of services offered

Quality: Superior quality is provided in all aspects of performance

Provide a high quality product (report) & high quality services

Satisfy client requirements for timeliness

Innovate: Stay abreast of improvements in technology (leading edge)

Provide a high level of service, client focus & expertise

Employ CIP (Continuous Improvement Process)