TAT & Payment

KAR Laboratories, Inc. On-Time History and Turnaround Times

THE BEST ON-TIME RECORD - Every year, KAR exceeded 99.7% of data reporting on-time. KAR is serious about treating our customers with honesty and respect, which includes delivering your data on or before the date and time promised. Here's our actual numbers:

TOTALS (14 years): 69 late projects (sample sets) in 82,175 = 99.92 % of projects delivered when promised

Calendar Year	Late*	% Projects on-time
2009	9	99.83
2008	5	99.91
2007	4	99.92
2006	1	99.98
2005	5	99.92
2004	1	99.98
2003	5	99.93
2002	21	99.71
2001	0	100
2000	4	99.93
1999	1	99.98
1998	3	99.95
1997	5	99.89
1996	5	99.86

* Late is defined as data that was not reported by 5PM EST on the Due Date (original report, oral report, fax or E-Mail).

Standard Turnaround

Report sent within five to ten working days of sample receipt.

Expedited Service

Report sent within five working days of sample receipt.

Emergency Service

Results reported as soon as possible after sample receipt.

Please contact us as early as possible regarding quotation and scheduling for all expedited and emergency projects.

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4425 Manchester Road

Kalamazoo, MI 49001

(269) 381-9666